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Financial Insights for 2012
I had the chance to interview Dave Potterton last week (https://www.brainshark.com/brainshark/brainshark.net/portal/title.aspx?pid=zCrz9x4ioz0z0). Dave is the head of Financial Services research for...
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Serving the Financial Services Industry – Do you have to know something about...
I read a good blog post by Chris Skinner the other day (http://thefinanser.co.uk/fsclub/2012/01/horizontal-versus-vertical-myth-and-reality.html). He writes a lot of good posts, but this one struck...
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A bank getting creative with Social…
There aren’t many, I daresay. At a “customer experience” event in London yesterday, however, I heard a bit about what Lloyds Banking Group are doing. Using Faceboook, Youtube and Twitter for their...
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Retail renaissance they call it…
You have to give it to the Economist. It’s the most well-written magazine on the planet, and they do such a good job with their Special Sections. This week is about International banking...
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Banking in Latin America
I’m spending a couple of humid days in Miami Beach. While the beach actually does look nice, the opportunity in Latin America looks even better. Aside from my own comments, I’ve been listening to...
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Vendor, Supplier, Strategic Partner…a rose by any name?
I attended an interesting conference in London this week, called ProcureCon. Doesn’t exactly trip off the tongue, I admit, but the content was worth the time. Many senior Procurement and Supplier...
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Smith Barney, Dean Witter, Lehman Brothers, Salomon Brothers…dead, all dead.
It’s not actually something to get sentimental about (unless of course you were the original Smith or Barney), but interesting to note that yet another venerable Wall Street name is now gone for good....
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Actually, everyone is writing about Citi and Vikram Pandit’s departure, so not much new to add there to what everyone else is saying. What’s interesting to me is what little leash bankers are enjoying...
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Is Human Interaction Overrated in Banking? Are Tablets Soul-less?
This American Banker Technology article “Wells Exec Guards Against Self-Service as Disservice” brought back memories with its references to the impersonal nature of machines and self-service. All the...
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The good old days?
Your humble blogger has become accustomed to speaking about the banking industry as one under stress. Reputation and trust are at the heart of problems as politicians, regulators and the general...
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